خلاصہ

I would like to take this opportunity to apply for the above-mentioned position being offered by your esteemed company. I believe that I have the experience you’ve been searching for and I would be honored if considered as a candidate to fill this position.

As an experienced administrative associate, I am adept at managing day to day work flow activities, from providing administrative support to departmental managers to serving as point person and the “voice” of the Company.

My resume outlines my skills and knowledge in Customer Services, Marketing, Sales, as well as Administrative work. I believe all aspects of my past experiences can benefit your Company. Key elements which I possess for the success of the position includes the following:

* Exceptional Organization and Customer Service Skills
* Keen Attention to Detail
* Proficient in Microsoft Suite, Excel, Power Point. Outlook
* Commitment (First Person In, Last Person to Leave Mentality)
* Detail Orientated, Accurate, Flexible and Reliable
* Team Player with the Ability to Work Effectively in any Environment
* Ability to Develop, Execute, Integrate, and Track Creative Marketing Materials
* Strong Verbal and Written Communication Skills

Other qualities that I possess, which may not be readily apparent from my resume include integrity, intelligence, and high energy, along with a diverse background and range of abilities. I am one who embraces creativity, new ideas and able to work in fast-paced environments. My ultimate career goal is to grow with a company that is passionate about what they do,works above and beyond for their clients, and is well known for their explicit services.

I believe my dedication, experience, and advanced skills would be an ideal match for this position. Please review my attached resume as my application for this position.

تجربہ

کمپنی کا لوگو
Program Coordinator
KnS Institute of Business Studies
اگست ۲۰۱٦ - اکتوبر ۲۰۱۷ | Karachi, Pakistan

1. Counseling of CFA Level 1 and 2, MS Office, Income Tax Law of Pakistan,
PCSC 1 and 2 students’.

2. Coordinating Faculty Members of CFA Level 1 and 2, MS Office, Income Tax
Law of Pakistan, PCSC 1 and 2 for class timing and days.
3. Room Allocation.

4. Planning and coordination of a programs and its activities

5. Coordinating the work and activities of others getting members of a group to work together to accomplish tasks.

6. Support planning and coordination of a program and its activities

7. Manage communications through social media etc.

8. Help build positive relations within the team and external parties for faculty and students’

9. Technology is used correctly for all operations

10. Prepare paperwork and materials. Updated records and create reports.

12. Support growth and program development

13. Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions

14. Hand outs printing and getting required copies.

15. Sending class cancellation/rescheduling/marketing SMS to students’ database.

16. Any other assignment given by the management.

17. Coordinating the work and activities of others getting members of a group to work together to accomplish tasks.

کمپنی کا لوگو
Call Centre Officer (Operation)
TPL Trakker Ltd.
نومبر ۲۰۱۵ - دسمبر ۲۰۱۵ | Karachi, Pakistan

• Customer Care Service dealing with daily customer issues.
• Handle rush hours without any break
• Accepting and making calls using CISCO Call Centre.
• Lodging complaints.
• Resolving issues.
• Educate and satisfy the customers with persuasion.
• Entertaining customers with pertinent information.
• GPS Security systems based on Windows NT platforms.
• Maintain customer records.

کمپنی کا لوگو
Call Center Representative
TPL TRAKKER Ltd
نومبر ۲۰۱۴ - جون ۲۰۱۵ | Karachi, Pakistan

• Customer Care Service dealing with daily customer issues.
• Handle rush hours without any break
• Accepting and making calls using CISCO Call Centre.
• Lodging complaints.
• Resolving issues.
• Educate and satisfy the customers with persuasion.
• Entertaining customers with pertinent information.
• GPS Security systems based on Windows NT platforms.
• Maintain customer records.

کمپنی کا لوگو
Executive Administration
IBA - Institute of Business Administration
مئی ۲۰۰۷ - جولائی ۲۰۱۳ | Karachi, Pakistan

1. Report directly to the Director HEC Projects, Collaborate with various levels of management to gather information pertaining to key issues.
2. Prepare Cash Plan of IBA Development Projects submitted to Higher Education Commission.
3. Conduct weekly team meetings with direct subordinates to ensure day-to-day issues are communicated and shared with the team.
4. Provide customer service and updates member account information using excel worksheet, copy typing general correspondence; processing incoming and outgoing mail; conducting very specific web searching and retrieving information.
5. Prepare various forms, including: purchase requisitions, travel expense reports, requests for payment, consultancy agreements. Assists with background research and drafting of technical papers and reports, and other materials when needed.
6. Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.
Preparing Monthly Progress Report of the Projects. Control routine and confidential mail and supervise its distribution to maintain a Monthly Petty Cash of Main Campus and Staff Town.
7. To maintain & up to date a Log Book for Transport Vehicle. Created contracts and Requests for Proposal for various consulting architects.
8. Ensuring the effective preparation and delivery of all project events and meetings and production of all necessary documentation. Prepare and submit various reports and involve in office ad hoc projects.
9. Prepare memos and collect the evidence in the file to support for exception for customers in line with Policies and Procedures for management approval.
10. Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
11. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
12. Reconcile accounts
13. Analyze financial transactions to determine accuracy, completeness and conformance to established policies and procedures and generally accepted accounting standards
14. Prepare, analyze, and interpret financial reports, statements and records (e.g., balance sheets, profit and loss statements, amortizations and depreciation schedules, etc.)
15. Assemble data for and create financial projections
16. Report directly to the Director HEC Projects, Collaborate with various levels of management to gather information pertaining to key issues.
17. Prepare Cash Plan of IBA Development Projects submitted to Higher Education Commission.
18. Conduct weekly team meetings with direct subordinates to ensure day-to-day issues are communicated and shared with the team.
19. Provide customer service and updates member account information using excel worksheet, copy typing general correspondence; processing incoming and outgoing mail; conducting very specific web searching and retrieving information.
20. Prepare various forms, including: purchase requisitions, travel expense reports, requests for payment, consultancy agreements. Assists with background research and drafting of technical papers and reports, and other materials when needed.
21. Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.
22. Preparing Monthly Progress Report of the Projects. Control routine and confidential mail and supervise its distribution to maintain a Monthly Petty Cash of Main Campus and Staff Town.
23. To maintain & up to date a Log Book for Transport Vehicle. Created contracts and Requests for Proposal for various consulting architects.
24. Ensuring the effective preparation and delivery of all project events and meetings and production of all necessary documentation. Prepare and submit various reports and involve in office ad hoc projects.
25. Prepare memos and collect the evidence in the file to support for exception for customers in line with Policies and Procedures for management approval.
26. Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
27. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
28. Reconcile accounts
29. Analyze financial transactions to determine accuracy, completeness and conformance to established policies and procedures and generally accepted accounting standards
30. Prepare, analyze, and interpret financial reports, statements and records (e.g., balance sheets, profit and loss statements, amortizations and depreciation schedules, etc.)
31. Assemble data for and create financial projections
32.Calculate and estimate effects of proposed changes in operating programs or accounting operations
33. Develop, implement, modify and document accounting systems.
34. Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.
35. Calculate and estimate effects of proposed changes in operating programs or accounting operations
36. Develop, implement, modify and document accounting systems.
37. Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

کمپنی کا لوگو
Executive Assistant
Pak Massif Int\'l (Pvt.) Ltd.
جنوری ۲۰۰۱ - اپریل ۲۰۰۷ | Karachi, Pakistan

1. Dealing with Local Hotels and reservation of local and international hotels, apartments etc. Arrange payments of credit cards, clubs bills, renewal of magazines.
2. Prepare and submit various reports and involve in office ad hoc projects.
3. Deal appropriately with sensitive issues & maintain confidentiality of information and materials.
4. Plan and organize activities and coordinate communications with internal and external stakeholders (nationally/internationally).
5. Dealing with clients
6. Preparation of monthly / quarterly schedules such as advances & accrued expenses
7. Record and document financial transactions

تعلیم

University of Karachi
بیچلرز, بیچلرز ان کامرس, ‎
Accounting & Finance
1994

پیشہ ورانہ مہارتیں

ماہر Ability to maintain filing systems,
ماہر Enthusiastic

زبانیں

ماہر انگریزی